The MRA Attitude Inventory Index© is a general procedure developed by Mangen Research
Associates, Inc. to enhance marketing research procedures by incorporating general
attitudinal characteristics that indicate how predisposed a potential customer is toward
your product and, if predisposed, how best to approach that customer.
Objectives
To extend the capability to define and produce "buyers" beyond geographic and
demographic measures. The method addresses two specific areas.
- To increase and maximize existing identifiable demographic target categories.
- To isolate and define new buyer markets that do not fit the present
geographic/demographic categories.
Description
The methodology is based upon several factors and emerging market trends that require
new methods and systems. These several trends and factors have come together: (1) bottom
line profit pressure that demands marketing efficiency, (2) the demise of demographic
stereotypes, (3) the fragmentation of "mass media" and (4) the advent of many
growing alternatives to traditional media vehicles.
With this frame of reference in mind, geographic and demographic characteristics are
"relative" as targeting tools, as opposed to specific and efficient targeting
tools.
Demographic "targeting" market profiles are created by collapsing selected
segments to total 50-60% of total buyer characteristics. As a result, as much as 40% of
the buyers market is often secondary or ignored. This is particularly the case if the
media services used are very efficient at targeting as tightly as possible. The essence of
demographic marketing is based on the premise that persons with the same or similar
physical dimensions will behave in the same way. This premise is based upon stereotypes --
stereotypes "died" in the 60s. It is attitudes that are linked to
and drive behavior, not demographic dimensions.
Attitudes and behaviors can be measured and clustered into market segments tailored to
the customer and product. Demographics, by contrast, are static categories. Attitudes are
mental/emotional characteristics that reach across those static demographic categories. An
attitude profile has the potential to reach a substantially greater percentage of buyers
than demographics. Attitude profiles in this way are specific in their ability to reach
multiple demographic buyer groups, not just the collapse relative target profile of
demographics. This is not an either/or situation; rather it is a building of a composite
system merging attitudes, demographics and geographics.
Applications
Attitude Inventory IndexÓ studies provide insight to both
facets of communication. On the basis of communication delivery systems, attitude profiles
allow maximization of efficiency by reaching across categories and delivering a
"purer" audience that may be composed of several demographic cells. Furthermore,
this system allows the identification of additional segments that have the potential for
whole new market buyer groups.
Attitude and behavioral profiles puts you in a position to better understand the buyer
as a person, and less as a member of a categorical group. With this understanding, the
full spectrum of media or delivery systems can be evaluated. The evaluation is
multidimensional and introduces analysis of buyers, not just numerical calculation and
tabulations. As we all know, the total media "environment" is just as important
as the numerical values associated with any one characteristic.
The several attitude index measurements provide important insights into the nature of
not only the required message and graphics -- on a precise key work and visuals
generalization basis -- but also the atmosphere desired by these attitude characteristics.
The method has been developed so that it is flexible and can accommodate specific
products as well as categories. The method can also be used in combination with the ListOpÔ System to further maximize results.
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